AI & AutomationAI AgentCompleted

NEBOSH Certificates Assistant

An AI-powered assistant built to manage NEBOSH certificate collection data for around 70 people in Saudi Arabia. The system allows users to verify their information, update delivery region details, and submit changes automatically without manual follow-up.

Client: Personal Automation ProjectYear: 2026

n8nAI AgentWebhookGoogle SheetsGmailSimple MemoryChat InterfaceAutomation Workflow

Overview

This project was built after a real logistical challenge involving around 70 NEBOSH certificate recipients in Saudi Arabia. The certificates had to be collected and distributed, but the main difficulty was not the collection itself. The real challenge was managing constantly changing data such as names, phone numbers, receiver details, and delivery regions. Instead of handling every update manually through private messages, I built an AI-powered assistant connected to Google Sheets and automated with n8n. Users can open the chat interface, verify their information, and request updates directly. The assistant then updates the connected data source automatically and sends email notifications when needed.

Problem / Challenge

The certificate distribution process involved around 70 people, each with different and frequently changing information. The manual workflow created several problems: - Each person sent updates privately - Names, phone numbers, and delivery regions changed repeatedly - Data had to be updated manually - Some updates could be delayed or forgotten - Tracking all changes became stressful and inefficient The process needed a simple automated solution that could collect, verify, and update information without continuous manual intervention.

Solution

I built an agentic automation system using n8n. The system includes: - A chat interface for users - A webhook connected to the assistant - An AI Agent to understand user requests - Google Sheets integration to read and update certificate data - Memory support to continue the conversation context - Email notifications for important updates The assistant asks users for their name and phone number, searches for their record, displays the current information, and allows them to update details such as the delivery region or receiver phone number. For example, a user can say: “I want to change the delivery region from Jeddah to Riyadh.” The assistant understands the request and updates the Google Sheet automatically.

Key Features

AI-powered chat assistant User verification by name and phone number Google Sheets data lookup Automatic data updates Delivery region update Receiver phone number update Conversation memory Email notifications Web-based chat interface

Results / Impact

Reduced manual processing time by around 80%. Minimized errors caused by manual data entry. Removed the pressure of handling repeated private messages. Allowed users to update their own certificate delivery information directly. Created a simple, scalable workflow that can be reused for similar logistics and data collection processes.