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Diode Medical ERP & AI Automation Platform
A comprehensive ERP and digital operations platform designed for a medical business, integrating sales, customer management, inventory, services, and AI-powered automation.
ReactNext.jsNode.jsREST APIsDatabasesAuthenticationRole-Based Access Controln8nAI AgentsWebhooksAPI IntegrationsResponsive Web Development
Overview
The Diode Medical ERP & AI Automation Platform is a multi-module business operations solution developed to centralize various functions of a medical business. It integrates sales, customer management, inventory, services, maintenance, training, payments, and reporting into a single cohesive platform. This project was executed by a two-person development team, focusing on replacing fragmented manual processes with a streamlined digital environment.
Problem / Challenge
The medical business faced challenges due to fragmented operations across multiple functions, leading to issues such as poor visibility into sales activities, difficulty in tracking inventory, and limited coordination between teams. Independent handling of these functions through spreadsheets and disconnected applications resulted in inefficiencies and a lack of centralized information.
Solution
The solution provided a centralized ERP system that integrates all core operational activities into one platform. Users can manage customers, sales, inventory, services, and payments efficiently. The platform features role-based access control, ensuring that employees can access relevant information based on their responsibilities. Additionally, AI agents and n8n automation were integrated to enhance business processes and customer interactions, streamlining operations significantly.
Key Features
1
Centralized customer management with detailed records and interaction history.
2
Comprehensive sales management to track activities and workflows.
3
Inventory management to monitor stock and connect products with services.
4
Service management for tracking customer service requests and operational workflows.
5
Automated workflows using AI agents and n8n for improved efficiency.
6
Role-based access control to ensure security and appropriate access.
7
Business dashboards providing visibility into operational metrics.
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Corporate website integration for a digital company presence.
Results / Impact
1
Centralized multiple business functions within one system, reducing fragmentation.
2
Improved visibility into customer and operational activities for better management.
3
Reduced repetitive manual work through automation, enhancing productivity.
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Created a structured foundation for reporting and decision-making.
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Enabled AI-assisted workflows that enhance customer interactions.
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Improved scalability of internal business processes for future growth.