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    AI & AutomationAI AgentCompleted

    AI Sales & Training Agentic System

    This project is a comprehensive agentic system designed to automate customer communication, sales processes, bank transfer verification, and training inquiries and registrations.
    Client: Diode Medical
    n8nAI AgentRouter AgentSales AgentTraining AgentOpenAI Chat ModelWebhookTelegram BotWebsite Chat InterfaceMongoDBERP DatabaseGoogle SheetsGmailSimple MemoryPayment Image AnalysisAutomation Workflow
    AI Sales & Training Agentic System

    Overview

    The goal was not to build a simple chatbot that only responds to questions, but to create an intelligent multi-agent system that understands customer intent, directs requests to the appropriate path, connects directly to ERP data, and automates repetitive operational tasks. The system operates through multiple communication channels including Telegram and a website chat interface.

    Problem / Challenge

    The main issue was not just delayed responses, but a significant part of the workflow relied on manual follow-ups. The sales team repeated the same processes daily, leading to slow responses, potential human errors, lost sales opportunities, and constant pressure on the staff. There was a clear need for a system that could act as an intelligent receptionist and operational assistant.

    Solution

    I built a multi-agent automation system using n8n. Instead of creating one large agent to handle everything, the system was divided into specialized agents, each with a clear responsibility. The Router Agent analyzes incoming messages and directs them to either the Sales Agent or the Training Agent based on the customer's request. This design made the system more organized and scalable, allowing for independent development of each path without affecting the rest of the system. Additionally, the system supports the analysis of bank transfer proof images, enhancing the verification process.

    Key Features

    1
    Support for multiple communication channels via Telegram and website chat interface.
    2
    Router Agent for automatic understanding of customer intent.
    3
    Automatic conversation routing between Sales Agent and Training Agent.
    4
    Smart verification of bank transfer proofs.
    5
    Direct integration with MongoDB ERP Database.
    6
    Ability to extract key payment data from images.
    7
    24/7 customer support through automated responses.
    8
    Memory feature to maintain conversation context.

    Results / Impact

    1
    Faster response times for customers via Telegram and the website.
    2
    Reduced pressure on the sales and training teams.
    3
    Minimized manual review of bank transfers.
    4
    Improved customer experience through organized communication.
    5
    Easier scalability with the modular design.

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